Position Summary: The Director of Membership is responsible for driving the growth and retention of the Chamber’s membership base. This role will proactively identify opportunities to recruit new members, foster relationships, and engage existing members to maximize their involvement. The Director will work closely with leadership, the Board of Directors, and committees to ensure that membership efforts align with organizational goals. The ideal candidate is a motivated, outgoing individual with strong interpersonal skills and a passion for connecting businesses and community leaders.
The Stillwater Chamber of Commerce is a not-for-profit organization that fosters a collaborative team environment and offers unique opportunities to engage with the local business community and area leaders. We provide a comprehensive benefits package, including health insurance, a Simple IRA plan, Life and Long-Term Disability insurance, as well as vacation, holiday and personal days. Additionally, employees receive parking and mileage reimbursement for work related travel. Must have a valid driver's license, clear driving record and reliable transportation.
Essential Duties and Responsibilities: The duties and responsibilities described below are the essential functions of the job and are not intended to be all inclusive for this position. This position will execute additional duties that may be assigned outside of the original scope of work.
= Membership Recruitment
o Develop and execute a comprehensive membership recruitment strategy, targeting area businesses and organizations.
o Actively initiate and manage contact with prospective members, providing personalized follow-up convert leads into active members.
o Maintain and regularly update an accurate database of prospective members and potential leads.
o Collaborate with the Board of Directors, committees and volunteers to drive consistent membership recruitment efforts.
o Monitor and report recruitment performance, including preparing monthly membership reports for the President/CEO and Board of Directors.
= Membership Retention
o Lead a strategic retention program aimed at maintaining and growing the Chamber’s membership base.
o Identify at-risk members and develop strategies to address their concerns and encourage renewal.
o Actively help with the creation and implementation of value-driven programs, services, and benefits for current members, ensuring their engagement with the Chamber.
o Manage the member renewal process, ensuring timely communication and follow-up.
o Provide leadership and support the Ambassador Committee, facilitating member outreach efforts.
o Ensure new members understand and utilize their benefits by scheduling onboarding meetings and ongoing engagement throughout their yearly membership.
= Program & Event Participation
o Assist in selling sponsorships for Chamber events and programs with the annual Total Resource Campaign.
o Attend all Chamber events.
= Committee Responsibilities
o Provide professional leadership and staff support to the Ambassadors Committee and any other assigned committees.
o Work with the Chair of the Ambassadors Committee to prepare meeting agendas and materials for committee activities, ensuring smooth operation an alignment of Chamber goals.
= Reporting and Strategic Planning
o Work closely with the Chamber’s leadership to establish membership goals in line with the Strategic Plan.
o Prepare and present data-driven reports and analyses to measure progress against recruitment and retention targets.
o Stay informed on industry trends and best practices to inform strategic decisions.
= Other Duties & Responsibilities
o Regularly consult with colleagues from other chambers of commerce and state and national organizations to adopt new and innovative approaches for membership recruitment and retention.
o Provide recommendations for the development of promotional materials and marketing strategies aimed at prospective members.
o Performs various other assignments made by the Chamber leadership.
