ORGANIZATION: Our Daily Bread Food & Resource Center
REPORTS TO: Internal Program Manager
FLSA STATUS: Non-Exempt, Hourly, Full Time
SUMMARY:
Under supervision of the Internal Program Manager (IPM), the Resource Navigator will be responsible for holding office hours at most shopping sessions and satellite sites in order to connect our guests to resources they need and subsequently providing follow up in the manner of email, phone calls, or appointments at ODB or previously agreed upon sites with IPM approval. Our goal is to ensure our guests feel supported and adequately assisted to make necessary connections to enable lasting change.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our Daily Bread Food & Resource Center Resource Navigator:
· Assist the Program and Operations Manager with guest relationships through regularly scheduled shopping hours, and any other special events or satellite site visits or distribution events as instructed by Executive Director.
· Assist the Internal Program Manager to create a safe, welcoming, and respectful atmosphere for guests of ODB.
· Build relationships with guests who request information about other resources available to them throughout the county, get information about their needs, and follow up with them to be sure proper connections were made when resource information was passed along. (via phone, email, or in-person appointments with approval from IPM)
· Create community partnerships through relationships and connections across Payne County to best assist our guests both at ODB and at our satellite sites.
· Cultivate our current relationships with service agencies in the county and expand our capacity with new or changing resources that would benefit our guests.
· Track and document services provided to guests with appropriate data to help us continue to meet needs and properly evaluate this position.
· Update resource directory as needed.
· Use our creative content program to help each department to develop outgoing materials for guests, donors, and volunteers.
· Update all resource and announcement boards and presentations throughout the facility.
· Answer phone calls throughout the evening after our access hours.
· Assist and oversee any classes that may be scheduled in the evenings.
· Work alongside our daytime Resource Navigator to collaborate with and expand our resources that are available to our guests.
· Other duties as assigned.
OTHER KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· Language Skills - Ability to effectively present information and respond to questions from volunteers, guests, donors, community organizations, and the general public.
· Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Reasoning Ability – Strong analytical skills required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Technical Ability – Proficient in MS Office applications and ability to learn new technological applications.
· Personal Skills – Ability to take initiative and demonstrate leadership experience/skills. Familiarity with anti-hunger/anti-poverty initiatives. Ability to work and communicate with people of diverse backgrounds. Ability to work in a team and within broad coalitions. Must be a self-starter who is driven and capable of keeping track of multiple projects in a fast-paced environment. Must be highly organized with an ability to pay attention to detail; excellent interpersonal skills; ability to build relationships; strategic, creative, progressive thinker. Ability to learn, concentrate, think and work well with management, co-workers, and guests.
REQUIRED PERSONAL CHARACTERISTICS:
· Integrity, enthusiasm, perspective, flexibility, and a strong work ethic.
· A desire to be a part of an innovative, strategic organization with the ability to prioritize, move quickly, and maintain strong follow-through in a dynamic environment.
· Superior oral communication skills: ability to understand and translate information for intended audiences with clarity, crispness, and elegance.
· The intellectual depth, maturity, wisdom, and collaborative skills to garner the trust and confidence of donors, volunteer leaders, staff, and other constituents.
· Excellent interpersonal skills with a demonstrated ability to work well with people at all levels, and a strong commitment to teamwork.
· A deep appreciation for, and an ability to articulate, the mission of Our Daily Bread Food & Resource Center.
QUALIFICATIONS: Must be at least 18 years of age with retail, volunteer, non-profit, or community service experience. Bachelor's degree from a four-year college or university preferred, but not required.
· Must hold a valid driver’s license, good driving record, and reliable transportation (some travel required).
· Clearance of background investigation and drug screen.
WORK ENVIRONMENT/PHYSICAL DEMANDS: There may be extended periods of standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. While performing the duties of this job, the employee is routinely exposed to outside weather conditions. The noise level in the work environment is moderate but may be higher when operating equipment. Must be able to lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SCHEDULE: Full time (40 hours per week) PLUS one Saturday a month (4 hours) worked into the 40 hours. These hours will go afternoon to evening in a 12-8pm or 1-9pm schedule daily, depending on scheduled classes or meetings after hours. Occasional seasonal events and additional evening/weekend hours may be required. Overtime only with prior approval.
COMPENSATION: Anticipated pay rate is based on education and previous experience but ranges from $15.50-17.00 per hour.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Please send resume and cover letter to Kenadie Grimes: program@ourdailybreadstillwater.org
